We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung , thriving through our values of Trust, Progress , and Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for Sportsbook Support Agent to join the team!
The Sportsbook Support Agent is responsible for the settlement and control of all pre-match offered sport events, long term bets and special bets, and is also providing support for our Tipico shops based in Germany via the betting hotline.
Your playing field
- Settlement of all offered sport events, long term bets, special bets.
- Controlling automatically settled bets from 3rd party providers, preventing errors and wrong evaluations
- Marking postponed/cancelled matches and providing links
- Sending notification mails for postponed or cancelled matches and for palpable errors or errors by 3rd party providers.
- Providing shop support via the betting hotline
- Ensuring that all starting times of offered events are corrected and adjusted accordingly
- Managing CRM requests
This is how you score with us:
- Fluent knowledge of German and Croatian . As the # 1 sports betting provider on the German-speaking market, this is a prerequisite for communicating with our German-speaking employees. However, Croatia is the home of our Bookmaking team and this is how we communicate here.
- Good command of English . Our team consists of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of Tipico.
- Work under pressure . You’re comfortable with performing well in a fast-paced environment.
- Flexible. You are willing to work different shifts 5 days a week including weekends, this is standard. Our usual working hours are between 6am and 12am. We score with you by offering bonus pay on Sunday and Public holidays.
- Tech-savvy . You can use the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce.
Nice to have:
- Experience in iGaming or sports betting is an advantage, but not a requirement.
This is how we score with you:
- Stable Employer. We are one of the biggest employers in the industry in Slavonski Brod, our German roots provide a stable ground.
- Salary Package. You are one of the main reasons for our success, we offer you an attractive incentive system
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Gym Allowance. Because we love Sports!
- Modern offices. An open plan space with the latest technology where we collaborate.
- Parking . close by to the office, making your commute to work as hassle-free as possible
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections
- Well-equipped games room. We reinforce our connections, competing and celebrating each other’s wins is part of our daily pitch.
Ready to score?
Get in touch with our Talent Acquisition Team if you have any questions.
Our Vibrant Culture
Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!
The Winning Difference
Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.