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Research Specialist Customer Experience - German Speaking (m/f/x)

Saint Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry.

We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of   Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for  Customer Experience Research Specialist (m/f/d)   to join the team in our iconic HQ in Malta!

Your daily pitch:

As Customer Experience Research Specialist (m/f/d) you have your hand on the pulse of customer and user needs. For better understanding of  the needs, you grow the internal capabilities to conduct qualified research and surveys, using different channels & state-of-the-art survey tools. In this position, you will be able to marry your expertise in working with large data sets with your restless desire to formulate and answer broad “what” and “why” questions, publishing results from the analysis to drive product decisions.

Your playing field:

  • You set up, coordinate and execute UX & customer surveys.
  • You help to develop year-round customer insights, data, and market research plans within key business areas to identify and correct gaps in the customer experience and KPIs based upon qualitative and quantitative customer feedback.
  • You work closely with the Customer Experience Team, Product Management, and Data Team to establish and drive analytical models which explain key drivers of measured research scores.
  • You manage UX research projects with third-party agencies and illustrate findings in an understandable presentation format.
  • You help to prepare customer experience reports on a regular basis, including KPI monitoring.
  • You are the voice of the customer - championing and representing the “customer” in all forms (visitor, loyal, casual) whilst balancing product needs and business targets.

Which skills should you bring to the pitch:

  • University degree in relevant disciplines.
  • Expertise. You bring minimum 2 years experience in UX research and consulting and analytics, ideally in the areas of iGaming, sportsbook, online casino, digital products and/or e-commerce.
  • Research Methodology. You have strong understanding of both qualitative and quantitative state of the art research methodologies as well as of panel research.
  • Project Management. To drive projects further you bring project management experience and skills with strong ability to prioritize, delegate and organize.
  • Stakeholder Management. To manage stakeholders from different cross-functional teams and to maintain strong working relationships with them, you have good interpersonal skills.
  • Analytical Skills. Your analytical, statistical, AI as well as Data Modelling understanding Is excellent.
  • Toolkit. You are experienced with all relevant survey tools, e.g. Qualtrics, User Zoom, SPSS, Survey Monkey, as well as with Microsoft Office, especially Excel & Power Point.
  • Languages.  Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission.  English  is the way we communicate within the company. You also need German to communicate with your stakeholders.

Who we’re looking for:

  • Agile Mindset.  This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success.
  • Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution.
  • Innovative . We create space for ideas and love to use the newest technologies. To be cutting edge, we need to stay on top and deliver an amazing digital experience.

This is how we score with you:

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support.  To make your move to Malta as smooth as possible 
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
  • Sports Incentive.  We want you to remain active and will subsidise a gym membership of your choice.
  • Modern offices.  Our very own Tipico Tower provides an open plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Are you ready to start your career at Tipico? Apply now and become part of our winning team.

If you have any questions or comments about this role, our TA team will be happy to help! Also feel free to contact us on our social media channels.

We look forward to receiving your application! Let's maximise Spannung!


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TRUST

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TRUST

The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.

02

PROGRESS

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PROGRESS

Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!

03

PASSION

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PASSION

We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.