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IT Support Analyst (m/f/x)

Saint Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for an  IT Support Analyst (m/f/x)  to join the team!

Tipico is looking for a IT Support Analyst to join our team. Grow with us, introduce us to new ideas and develop products that maximise the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

Your playing field:

  • We keep the ball rolling and therefore you maintain a high standard of customer service (deskside and remote), satisfaction and support provided
  • Together as one team: You will support the Corporate IT team in delivery of high-quality IT Support services to end-users across all offices of Tipico Group
  • You will investigate and troubleshoot technical and operational issues as part of standard incident management & you will request fulfillment processes and as part of infrastructure projects, aiming to improve the tools and services offered to our Customers
  • You are the owner of reported issues and communicating the status and progress of such issues in a regular manner
  • We love what we do: You will troubleshoot and repair hardware/OS/software (Windows, Mac OSX, Windows and mobile devices), failures and data recovery
  • You will manage the internal IT Support procurement process
  • You keep us running - You will be managing our user accounts as well as groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Office 365) and other various systems as per request
  • You will maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures as part of your daily business
  • You will be contributing to the maintenance and improvement of IT Service Management standards and processes

Which skills should you bring to the pitch:

  • Proficiency.  3+ years of experience in IT Support environment
  • Service Managament.  Strong customer focus and knowledge of IT Service Management / ITIL standards and processes
  • Strong Skillset.  Knowledge of Active Directory, email technologies (Office 365, exchange servers) and Microsoft Office applications
  • Hardware.  Knowledge of PC workstation security and disk encryption systems
  • Ticketing System.  Knowledge of ITSM applications: JIRA Service Desk
  • IP System.  Knowledge of IP addressing, networking and telephony
  • Network Systems.  Basic understanding of WLAN technology, network systems, virtualization and virtual infrastructure (VMware & Hyper-V)
  • Language.  Excellent command of written and spoken English; German is a plus

This is how we score with you:

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support.  To make your move to Malta as smooth as possible 
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness, and life), and free parking.
  • Sports Incentive . We want you to remain active and will subsidise a gym membership of your choice.
  • Modern offices.  Our very own Tipico tower provides an open-plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!


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TRUST

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TRUST

The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.

02

PROGRESS

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PROGRESS

Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!

03

PASSION

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PASSION

We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.