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CRM Account Specialist (Vertrieb/Sales) (m/f/x)

München, Germany

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for a  CRM Account Specialist (m/f/x)  to join the team!

Our customers are our main focus. And we love what we do. We love football. It drives us to always provide our customers with the best possible gaming experience and to ensure that they play in a safe environment and within their limits. Do you want to use your passion for sports and communication in your job? Do you like to work analytically? In that case, we need you as CRM Account Specialist. To make our services better every day. To achieve Tipico’s mission.

Your playing field:

  • Our customers are important to us. You will maximise the customer experience and life-time value by ensuring that customers play within their limits and in a safe environment by following the best AML and RG practices.
  • You will offer pro-active 1:1 treatment including personalised offers.
  • You will monitor, track and analyse the financial effectiveness of campaigns through regular reporting to contribute to Tipico’s success and make us better every day.
  • We work as #oneteam. You will align closely with other teams to ensure overall best possible customer experience.

Which skills you should bring to the pitch:

  • Qualification. You have a degree in Business Administration, sports or equivalent, and working experience in the Gaming industry or in a Customer Service role. Experience in a similar role is highly desirable. 
  • Fluent German Language Skills. As we are the market leader in Online & Retail sports-betting in Germany, this is essential when communicating with our German speaking customers.
  • Fluent English language Skills . Our team consists of more than 30 different nationalities working together to achieve the Tipico mission.
  • Sports fan, especially football. Football is the core product of Tipico, our priority is to provide excellent service for our customers. This is what drives us.
  • Communicative. You are a people person, you like to communicate with customers, and you have a business- and sales-oriented approach. You have a positive, can-do attitude and good problem-solving skills. You are able to influence stakeholders.
  • Analytical. You are highly data-driven to be able to increase Tipico’s turnover by analyzing the gaming behavior of our customers and taking appropriate actions. Additionally, you have advanced Excel skills.

This is how we score with you:

  • Established International Group . We have a solid foundation on which to grow
  • Personal and Professional Growth . We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support . To make your move to Malta as smooth as possible
  • Competitive Package . We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
  • On-site childcare . Worried about where to leave your 3+ year old kids? We’ve got a game plan.
  • Sports Incentive . We want you to remain active and will subsidise a membership of the sport of your choice.
  • Modern offices . Our very own Tipico tower provides an open plan space with the latest technology.
  • Events . Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment . We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

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TRUST

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TRUST

The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.

02

PROGRESS

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PROGRESS

Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!

03

PASSION

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PASSION

We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.