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CRM Success Manager (m/f/x)

Saint Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a CRM Success Manager  to join the team!

As a CRM Success Manager , you work on data analyses and reports and consequently translate the findings into operational actions for the other CRM teams. By presenting the insights to stakeholders and other CRM teams, you help to continuously improve CRM campaigns and lifecycles.  

  Your playing field: 

  • You analyse A/B testing initiatives of CRM activities, including overseeing the correct execution, preparing the data for Commercial Insight and helping to translate the results into CRM actions and cost estimations 
  • You provide input to support the drive of change regarding testing and improve CRM measures based on data analysis plus survey results 
  • You carry out continuous quality checks of cycle logics and communication content 
  • You increase the ROI of all bonus spendings and channel usage (e.g. Outbound Calls, SMS) based on Commercial Insight reports  
  • You support with ad-hoc requests for any business need (CRM / AML etc) 
  • You document and archive results to further increase precise campaign cost estimations 

Which skills you should bring to the pitch: 

  • Experience.   You have 2+ years of CS, CRM, or Gaming industry experience.
  • Customer centric mindset.   The customer is always in the middle of everything you do.  As such, you design and deliver solutions with them in mind. 
  • Collaborative.    You will work cross-functionally with external partners and internal teams to nurture mutually beneficial relationships.
  • Open to change.     You maintain a flexible and creative mindset that allows you to adapt easily to changing situations and circumstances.
  • Personal & professional integrity.   You have the desire and determination to work hard to meet the job’s goals while adhering to policies.
  • Solution-oriented & hands-on.   You’re consistently achieving results, even under tough circumstances and never too busy for operational work.

  Additional Skills: 

  • English language skills both written and spoken are essential.
  • Knowledge of retention and reactivation strategies.
  • Good SQL and Excel knowledge.

This is how we score with you: 

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
  • On-site childcare.  Worried about where to leave your 3+ year old kids? We’ve got a game plan.
  • Sports Incentive.  We want you to remain active and will subsidise a membership of the sport of your choice.
  • Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our winning team.

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!


Kultur

Unsere DYNAMISCHE Kultur

Das Leben bei Tipico ist mitreißend. Gemeinsam stehen wir für Vertrauen, Fortschritt und Leidenschaft: We Maximise Spannung! Wir sind bodenständig und echt, mit einer ordentlichen Portion Sportsgeist wollen wir uns stets weiterentwickeln, Großes erreichen und Erfolge gemeinsam feiern. Bei Tipico ist jeder Tag anders. Und genau so mögen wir das!

Vielfalt

MIT DEM KLEINEN Unterschied zum sieg

Mit Vielfalt zur Tabellenspitze: Bei Tipico legen wir Wert auf eine offene, neugierige und inklusive Kultur. Wir schätzen Sichtweisen aus sämtlichen verschiedenen Lebensweisen. Mit mehr als 40 Nationalitäten in unserem globalen Team freuen wir uns über zahlreiche einzigartige, echte Persönlichkeiten. Diese Vielfalt macht uns gemeinsam stark.